Terms & Conditions

Please read the terms and conditions below.

1. Services Provided

We offer the following services:

To ensure the safety and well-being of all dogs in our care, all dogs must:

We reserve the right to refuse service if your dog does not meet these requirements or behaves aggressively.

We require a meet and greet walk in sully for every dog. After the walk we will show to our house and setup.
If the initial meet goes well and you are happy. We then require a trial night (morning drop off - following morning pick up) to assess your dog in details and get him/her used to us, our house and routines. If this goes well we will be happy to have your dog.

All bookings must be confirmed in advance.
For long stays a 50% deposit is required to secure the booking.
Full payment is due 4 weeks before the boarding begins (or on the day of service).
Accepted payment methods: cash or bank transfer.

Cancellations made 7 days or more in advance will receive a full refund.
Cancellations within 7 days of the start date will incur a cancellation fee of 50% of the total amount of the whole booking.
No refunds for early return during a boarding stay.No refunds for early return during a boarding stay.

In the event of illness or emergency:

We will make every effort to contact you or your emergency contact.
If urgent, we will take your dog to your named vet or to the Vale Veterinary Centre in Barry who we have set up a relationship with.
You are responsible for any vet fees incurred during your dog's stay/walk.

In the event of illness or emergency:

We will take all reasonable care of your dog(s).
However, we are not liable for injury, loss, illness, or death unless caused by proven negligence.
You agree to be responsible for any damage or injury your dog causes to property, people, or other animals.

Here at the bark bungalow we take pride in our customers feedback about the amount of footage and updates we send whilst your dog is in our care. We do sent lots of updates every day without fail.
We may take photos/videos of your dog during their stay or walks for updates or promotional use (social media, website).
Please inform us in writing if you do not consent to this.

We will be in touch to arrange a drop off and collection time for your dog. We understand sometimes plans change so please let us know if you as soon as possible if you are late.
As previously mentioned our dog boarding rate is for 24 hours. We allow 2 hours free but any further hours we charge a day care rate. For instance: if you drop off your dog at 9am on the 1st of June and collect and collect at 6pm on the 2nd of June. You will be charge 1 night for boarding plus 1 night if day care.

We will send you a form to fill at the meet and greet or trial stage. We require signatures that you agree to these terms and conditions.

By booking an appointment with The Bark Bungalow, you agree to the following Terms and Conditions.

Your dogs health is paramount here at The Bark Bungalow. If there are any underlying medical issues, skin conditions or allergies you must make The Bark Bungalow aware prior to the groom.
You must disclose if your dog has aggressive issues. Unfortunately The Bark Bungalow does not accept or tolerate aggressive dogs in the salon. If your dog does show any sign of aggression The Bark Bungalow has the right to refuse a groom due to the behaviour of the dog.

Please ensure that your dog is up to date with their flea treatment and completely flea free before entering the salon.
The Bark Bungalow works hard to ensure a clean environment is made for the dogs and clients. If fleas are discovered on your dog the groom will be immediately stopped and a phone call will be made to come and collect your dog from the salon.

The Bark Bungalow values the safety and well being of your furry friend above all else. Unfortunately when dogs come to the salon with severely matted fur the best course of action is often a shave down. This is because attempting to brush or demat severely tangled fur can cause significant discomfort and pain to the dog, in some cases may even result in injury.
Therefore if your dog comes in with severely matted fur, we recommend a shave down for comfort and safety. The Bark Bungalow will take great care to ensure that your dog is as comfortable as possible throughout the process and will work with you to determine the best length and style for your dogs new haircut.
The Bark Bungalow understands that a shave down may not be your preferred grooming option but please know that it is always done in the dogs best interest. The Bark Bungalow encourages you to maintain your dogs grooming needs on a regular basis to avoid matting in the future

While every care is taken, grooming carries inherent risks, particularly with elderly, nervous, or matted dogs.
You agree that The Bark Bungalow is not liable for injury, illness, or death unless caused by proven negligence.